12/2010-09/2011 Windstream Communications, Telecommute – VoIP Planning Engineer

• Responsible for research and development of new voice products
• Produced product documentation
• Managed vendor relations
• Provided an escalation point for engineering
• Focal point within the organization for rollout of new products
• Provided support for legacy Norlight voice and data systems
• Assisted with systems integration of Norlight into Windstream Communications

04/2008-12/2010 Norlight (formerly Cinergy Communicatons), Telecommute – Office of Technology – Senior Member, Technical Staff

• Primarily worked on special projects that were outside the capabilities of Engineering and Operations. Tasks included software development; voice/VoIP design, implementation, and troubleshooting; network design, implementation, and troubleshooting; and new product development.
• Developed a reliable fax over IP solution for our VoIP customers
• Wrote software to migrate customers from a C3/8000 Class 4/5 switch to Metaswitch
• Wrote software to automate provisioning of customers in Metaswitch. Reversed engineered Metasolv M6 data model to obtain customer PSR information need for provisioning process.
• Built a web services based middleware platform to facilitate communication and provisioning between various systems and network elements.

06/2004-12/2010 Cinergy Communications, Telecommute – Senior Product Development Engineer

• Responsible for research and development of new products
• Investigated and reported on alternative last mile solutions for delivering POTS service
• Designed and deployed facilities based POTS and DSL service and developed an end to end DSL provisioning system
• Architected a service provider VoIP solution for our MPLS VPN customers
• Implemented an inbound fax to email service
• Developed Solaris and Linux authentication module for gaining root access to servers via individual passwords
• Evaluated and deployed a platform for providing integrated voice and data services over packetized T1s

01/2000-06/2004 Cinergy Communications, Evansville, IN / Telecommute – Director of Internet Engineering

• Managed ISP operations including personnel
• Architected network and server infrastructure, and oversaw design implementation via the network and server teams
• Network
• Designed and implemented redundant network configuration, and a QoS strategy for Voice over IP service
• Deployed MPLS VPN (2547bis)
• Developed private peering relationships with other ISPs
• Developed a provisioning system for DSL customers
• Server
• Designed and implemented a virtual environment for hosting customer portals, including email, date book, file storage, etc.
• Oversaw and participated in the migration from Sparc (Solaris) to Intel (Linux) hardware.

01/1999-01/2000 Cinergy Communications, Evansville, IN – Manager of Internet Engineering

• Evolved as a mentor and team leader within my department
• Consulted on network design and implementation for customers including Atlas World Group
• Responsible for the day to day operation of the network and server infrastructure
• Instrumental in network design and capacity engineering.

06/1997-01/1999 Cinergy Communications, Evansville, IN – Assistant Director of Engineering

• Responsible for the day to day operation of the network and server infrastructure
• Responsible for capacity engineering
• Implemented network designs

10/1996-06/1997 Cinergy Communications, Evansville, IN – Systems Engineer

• Maintained network and Unix server infrastructure
• Wrote a web based email client

1993-1996 MIS Business Solutions, Evansville, IN – Systems Engineer

• Installation and maintenance of Novell networks internally and for customers
• Provided technical support for IS departments down to end users
• Diagnosed and repaired computer software and hardware problems
• Quoted network and cable installations
• Custom software development